Here, you can read through the list of 6 best CRM software in 2021. Screen it and take one CRM system for your business!
Even though Zoho CRM has the feel of a lightweight SaaS solution, it packs a punch in the features department. Zoho CRM offers multiple affordable price points, a full range of features, and customization options.
Zoho CRM is one of just a few CRMs offering AI-driven features. Zia, Zoho’s proprietary AI assistant, offers, according to the company, “predictions on trends, anomalies, conversions, and deals closing.” For streamlined call dialing and automatic call logging, Zoho offers single-click dialing directly from the CRM.
The customer portals in Zoho CRM allow your business to communicate with your most valued customers in a new way. Likewise, vendor portals allow your most trusted vendors to communicate with you directly in the CRM as well as view invoices and transactions. Lastly, there are collaboration tools like the document management system, calendar.
- Easy-to-use system
- Inexpensive price
- Well-design dashboards
- Long wait time while calling customer support
Freshsales, a customer relationship management software application by Freshworks, is designed for businesses of all sizes. This system makes it simple for businesses to attract, manage, close and nurture their leads.
The software includes several valuable features. For example, you can find built-in phone and email service, artificial intelligence-based lead scoring, intelligent workflow automation, customized visual reports and dashboard, and a visual deal pipeline. In all, it provides businesses with a CRM that lets them manage all of their sales leads from one program.
All four plans include contact and pipeline management, several intelligent workflows, basic reporting features, Gmail add-ons, and multiple sales campaigns per user.
Last but not least, the CRM system integrates with a host of small business tools. For instance, they are Freshcaller, Mailchimp, Office 365 Calendar, HubSpot, Zapier, QuickBooks, etc.
- Good customer service teams
- Intelligent workflows
- No report dashboard in the Blossom and Garden plan
Salesforce is an established, full-featured CRM that can meet the needs of a developing company. Also, it offers small businesses the power and functionality of an enterprise-level CRM in a package that can be gradually scaled and upgraded over time.
The system helps marketing, sales, commerce, service and IT teams collaborate more effectively, even when individuals are working remotely. Salesforce offers account, contact, lead, and opportunity management.
Salesforce offers four different service plans ranging from $25 to $300 per user, per month. Additionally, users can try this software for free for 30 days without having to provide their credit card number.
It is packed with many valuable features such as customizable dashboards, advanced analytics, click to call and B2B marketing tools.
- Straightforward system
- Various customization options
- Useful third party integrations
- Difficult to set up
- Hard to contact support representatives
HubSpot offers an excellent free CRM program. The free version allows an unlimited number of users and up to 1 million contacts. It also offers several marketing features and provides access to live chat and conversational bots to guide you through the software.
HubSpot’s best features are heavy on the sales and marketing side. Notably, no-code integration with Outlook and Gmail is available, even at the free level, and click-to-install template add-ons couldn’t be easier to use. HubSpot provides click-to-call and call recording to help your team better manage customers.
- Robust features
- Free version
- Detailed learning guides
- Specific features for marketing and sales
- Not all free features
Less Annoying CRM lives up to its name when it comes to pricing. Many other CRM companies’ pricing structures require you to pore over fine print and spreadsheets of features. However, Less Annoying CRM eliminates confusion by offering a single all-inclusive subscription. After the 30-day free trial, this software costs just $15 per user per month.
Less Annoying CRM is a true customer relationship management solution. While more robust SaaS CRM products have ventured far outside the realm of primary CRM tasks, Less Annoying CRM has stayed focused on classic CRM features without unnecessary features and options.
Less Annoying CRM is designed to be usable across laptops and tablets, but it’s also accessible from most smartphones, assuming the user has service (there is no offline version).
There are step-by-step instructions to set up your Mailchimp sync with no coding required. Lastly, you don’t have to worry about running updates or managing upgrades with free automatic updates.
- Simple interface
- Cost effective solution
- No-signup-required live demo
- Less time to set up
- Minimum technical knowledge to operate
- Few robust features
Keap’s another best CRM software in the list. It’s straightforward, uncluttered interface houses a plethora of helpful tools and features. This software helps users acquire and manage leads. It allows users to acquire and manage leads. Also, it provides automated reminders, emails, and texts to current clients.
Keap sends out alerts when clients communicate with you, so you can respond quickly. With its “pay now” button, clients can pay invoices instantly. Moreover, Keap’s contact manager section helps you do just that. It includes client portal tools, you can record every interaction with a contact and use data to create reports
Keap offers three monthly subscriptions that vary based on the price and include features and tools. Each plan comes with one user per license and 500 contacts; each additional user is $30 per month.
- Easy-to-use program
- Attractive design
- Useful contact features
- Automated sales responses
- No supports on weekends
Now you’ve known 6 best CRM software in 2021. Each system has its pros and cons and is suitable for specific purposes of businesses. If you’re a small business, you can try Zoho People to leverage robust features. Otherwise, HubSpot CRM is an ideal option for free usage. You can save a lot of money, while managing marketing and sales departments effectively.