1. Definition Of Personal Information
In this Privacy Policy, the term “Personal Information” is defined as any information related to an identifiable individual. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his/her physical, physiological, mental, economic, cultural or social identity. Personal Information does not include the name, title, business address, or telephone number of an employee of an organization.
2. Control And Access To Your Personal Information
You may access, change, or correct your information by logging into your Account at any time or by making a request to us, in which case we will need to verify your identity before granting access or changing or correcting your information.
3. Information We Collect
3.1. Our Services
We collect personally information from you, such as your full name, phone number and email address, when you register, fill out a form or when you participate in a survey, request customer support, download content, or communicate with us. If you choose to purchase SmartOSC DX’s solutions at the end of your trial period, we or our third-party payment processors will collect your payment information.
3.2. Log File Information
Like the majority of website services delivered over the Internet, we gather log file information which is automatically reported by your browser or mobile application every time you interact with our website and Services. The data gathered is non personal and may include information such as Internet Protocol (IP) address, browser type, referring/ exit pages and URLs, number of clicks, date/time stamp, pages viewed and other such information. The data is used to help us analyze trend, track users’ movement on the site and gather demographic information for aggregate use. We do not link this automatically-collected data to personally identifiable information and none of the log file information gathered enables us to personally identify you.
3.3. Cookies And Tracking Technologies
Technologies such as: cookies, beacons, tags and scripts are used by us and our partners (for example, our advertising, marketing and analytics partners) to collect information. We use cookies to keep track of your movements within the site, to recognize you and remember your registered login, preferences to improve your experience with our website and the Services.
We use Google Analytics as one of our analytics providers. Refer to Google’s Policies and Principles to find out more about the privacy policy of Google Analytics.
3.4. Information From Third Party Services
We may also receive personal information from third parties such as social media, data enrichment or authentication Services when, for example, you sign up to our Services, fill in forms on our website or log onto your Account through such Services. Any access we may have to such information is governed by the authorization procedures of that Services. By authorizing us to connect with a third party Services, you authorize us to access and store your name, email address(es), location, URL of profile picture, and other personal information that the third party Services makes available to us, and to use and disclose it in accordance with this Privacy Policy.
3.5. Payment Data
We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by https://www.braintreepayments.com/. You may find their privacy policy link(s) here: https://www.braintreepayments.com/legal/braintree-privacy-policy.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
4. How We Use Your Information
We use the collected information to:
- Operate, maintain and improve our website and Services
- Send you support and administrative messages, reminders, technical notices, updates, security alerts
- Send you marketing communications that may be of your interest
- Respond to your questions and concerns
- Investigate and prevent fraudulent transactions, unauthorized access to our Services, and other illegal activities
For other purposes, we shall ask for your permission in advance.
5. Information Sharing & Disclosure
5.1. Personally Identifiable Information
We may store personal information in locations outside our direct control (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our website or Services, such as posting comments on our blog page, will be available to others. If you remove information that you have made public on our website or Services, copies may remain viewable in cached and archived pages of our website or Services, or if other users have copied or saved that information.
5.2. Third Parties We Work With
We work with trusted third parties to support us in providing you with our Services, to make sure that you have a great experience with our website and Services. These service providers may have access to or process your information for such purposes. All of our third party service providers and partners are required to preserve the confidentiality of any personal information they may access.
We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with our third parties for purposes such as analyzing how our Services are used, marketed and improved, diagnosing service or technical problems, maintaining security, and personalizing content.
We will share your personal information with third parties for purposes other than ones described above when we have your permission to do so.
5.3. Third Parties You Authorize
You can grant third parties access to your and your customers’ information on the Services. Such third party’s use of this information will be governed by its own terms and privacy policies.
5.4. Links To Third Party Sites
Our Services may contain links to other sites. We have no control over, and take no responsibility for, the privacy practices or content on other sites. You are responsible for checking the privacy policy of any such sites so that you can be informed of how they handle personal information.
5.5. Legal Compliance
In certain situations, we may be required to use and disclose your information (including personal information) by law if we believe the disclosure is reasonably necessary:
- To comply with the law and the reasonable requests of law enforcement
- To enforce our Terms or to protect the security or integrity of our Services
- To exercise and protect our rights, property, or personal safety, our users, or the public from harm or illegal activities
- To establish or exercise our legal rights or defend ourselves against any third-party claims or allegations
- For fraud prevention, risk assessment, investigation, customer support, product development or debugging purposes
5.6. Business Transfers
If we undertake or are involved in any merger, acquisition, reorganization, sale of assets or bankruptcy or insolvency event, we may transfer or share some or all of our assets, including your personal information. In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.
6. Account Cancellation
We will retain your account information for as long as reasonably necessary for legitimate business purposes and to comply with the law, resolve disputes and enforce our agreements. We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.
7. Cookies And Advertising Opt-out
You may opt out of receiving cookies by instructing your browser to stop accepting cookies or to prompt you before accepting a cookie from websites you visit, by changing your browser options. However, please note that by blocking or deleting cookies used in Services, you may not be able to use all aspects of our Services.
8. Children’s Use Of The Services
Our Services are general audience and intended for users 18 and older. We do not knowingly collect personal Information from anyone younger than age 18. If we become aware that a child younger than 18 has provided us with Personal Information, we will make reasonable efforts to delete such information. If you become aware that a child younger than 18 has provided us with personal information, please contact us.
9. Changes To Our Privacy Policy
We reserve the right to change this Privacy Policy from time to time, and if we do we will post any changes on this page. We will make every effort to notify you of any significant changes directly. Your continued use of the Services will be deemed acceptance of any updated policy.
10. Contact Us
If you have any questions about your Personal Information or our Privacy Policy, please contact us at [email protected]
11. Review, Update or Delete The Data We Collect From You
Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please visit: [email protected]. We will respond to your request within 30 days.
