ABOUT BAEMIN VIETNAM
FOOD DELIVERY
1,000+ EMPLOYEES
CRM SOLUTION
Business Challenges
The manual process slows down the process of receiving new partners and management steps, thereby adversely affecting the relationship with partners.
Therefore, BAEMIN requires a set of possible solutions:
- Optimize the process of accepting new partners
- Create a unified communication flow between 3 parties: Customers – Restaurants – Drivers
OUR SOLUTION
REDUCE THE PARTNER APPROVAL TIME
The CRM system automates the review flows, thereby reducing the approval time by 67%. The whole process is handled on the online system, ensuring the confidentiality and accuracy of information.
INCREASE CAPACITY and productivity
BAEMIN's documents are automatically sent to supervisors in the correct order of approval. This helps the process take place seamlessly and systematically, improving the employee capacity in case of large workload.
provide a CENTRAL DATA MANAGEMENT SYSTEM
BAEMIN's customer and partner data is standardized and unified across channels. Each user is given different permissions to access the corresponding information. The system integrates with customer care channels.
STANDARDIZE THE PROCESS
To achieve the highest efficiency in automation, SmartOSC DX have researched and streamlined the process to best suit the direction of BAEMIN. The automatic browsing process is set up with Blueprint to easily use and edit at any time.
CUSTOMIZE FLEXIBLY
Customizability is a must-have factor of a CRM system in digital transformation. SmartOSC DX has adapted the Cloud and Flow features to every stage of business development, thereby helping BAEMIN to track the best partner journey.
Leverage ZOHO CRM
On the basis of Zoho CRM system, SmartOSC DX has built a set of user-friendly solutions and organized training sessions for BAEMIN staff to implement CRM solutions successfully, including account setup and process system workflow.
IMPROVE CUSTOMER RELATIONSHIP
WITH CRM SOLUTION
The CRM solution has helped BAEMIN to research the customer journey in more detail, contributing to the company’s ambition to expand the market.
Improve the partner request approval process
Increase productivity and employee capacity
Build a centralized customer database
