CUSTOMER RELATIONSHIP MANAGEMENT ECOSYSTEM

ALL-IN-ONE CRM SOLUTION

Customer data

Sales pipelines

CRM Plus

Leads management

Sales management

Qualify lead blueprint

HIGHLIGHT FEATURES

highlight features

CUSTOMER SURVEY

Create survey forms to collect important customer information

SOCIAL MEDIA

Connect social networks like Facebook, Twitter, Instagram, etc to collect customer information accurately

MARKETING AUTOMATION

Marketing automation software attracts visitors to website, converts anonymous visitors into leads, and leads into loyal customers.

Metrics & KPI

Design & build standard metrics to monitor and evaluate the performance of sales team

ACTIVITY MANAGEMENT

Manage activities of Sales & Marketing team throughout the process from approaching leads to after-sales customer care

VISITOR TRACKING

Track visitor activities on website, collecting name, geographic location, domain, etc

PROJECTS COLLABORATION

Create general groups, tag other representatives, share sales updates, works together anywhere & anytime

HELP DESK

Handle and solve all customer problems from the very first stages of inquiry

FOR A SEAMLESS CUSTOMER EXPERIENCE

ENHANCE CUSTOMER EXPERIENCE

Seamless customer experience across all channels: phone, email, live chat, social media, etc

OPTIMIZE TIME WITH AUTOMATION

Streamline lead generation & follow-up tracking

UNIFY CUSTOMER DATA

Read and add customer data at any time, unify information between working departments

REPORTS & ANALYSIS

Measure sales performance, support business decision making with accurate data analysis system in real time

SUCCESS STORY OF BAEMIN - TOP 3 TECHNOLOGY FOOD DELIVERY BRAND IN VIETNAM

BAEMIN has solved the “bottleneck” of new partners onboarding process with SmartOSC DX’s extensible CRM platform, reducing processing time of receiving partners from 2-3 weeks to less than 1 week.

STANDARD PROCESS
FOR INDUSTRIES

Telecommunication

Travel - Hospitality

Construction

FMCG

Manufacturing

Delivery - Logistics

Technology

Retail

SMARTOSC DX BUILDS
A PROCESS FROM A-Z

Accredited Competence

WHAT CLIENTS SAY
ABOUT US

The E-office solution has brought a new wind to Daikin. The workflows are displayed transparently, tasks can be resolved quickly, which makes employees more happy and loyal to the company

DAIKIN VIETNAM

The CRM solution has helped BAEMIN reduce the time taken to process the restaurant/driver's request, increase process productivity and staff handling capacity

BAEMIN VIETNAM

Life before Zoho was a lot more time consuming. Now, to get that time back to grow the business is invaluable!

Violet Press

Georgia-based design agency experienced 2x growth in revenue with an 82% increase in productivity after switching to Zoho Invoice

Plotwist Creative

With the 'Chain and Child Campaign' feature, sending follow-up emails have become easier

Save the Children

Our process from profiling to shortlisting candidates has gone from days to hours

Xceptional

COURTS will continue strengthening its back-end infrastructure to offer customers the seamless online-to-offline experience they expect from best-in-class retailers

COURTS Singapore

Zoho’s backend technology ensured that over 2000+ SMBs who attended the event were provided a seamless experience throughout their Smbhav journey

Amazon India

SmartOSC DX ECOSYSTEM

DX Solution

SmartOSC DX’s ecosystem helps businesses achieve their digital transformation goals in the shortest time

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